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Privacy Policy

Introduction

Pioneer Services understands the importance of data privacy. This policy explains how Pioneer Services collects, stores and uses your personal data.

How you can contact us

If you have any comments, questions or concerns about any of the information in this policy, or any other issues relating to the processing of personal data and your information rights, please contact us by one of the following methods:

By mail: Pioneer Service, 3 West Street, Stalybridge, Cheshire, SK15 1NE, United Kingdom
By email: data@pioneer-service.co.uk
By Phone: +44 (0) 161 304 7428

Please address all communications to the Data Manager.

For general enquiries: https://www.pioneer-service.co.uk/about/contact

For product specific enquiries: info@pioneer-service.co.uk

Why we need to process your personal information

If we supply goods and services to you, or if you supply goods or services to us: We process your personal information to communicate with you, to place or fulfil orders for goods or services and to send and receive payments.

If you use our website: We may process your personal information to support auto-filling forms, analyse site performance, manage your shopping basket, personalise content, and targeted advertising.

If you use our website we will seek your active, explicit, and informed consent to track your activity via cookies. To learn more about cookies, view our Cookie Policy.

The types of personal information we process

If you’re a registered user, we will capture and process your: Contact details which include:

  • First name
  • Last name
  • Current and previous postal addresses
  • Email addresses
  • Company name (Optional)
  • Phone number(s) (Optional)

If we supply goods and services to you, or if you supply goods or services to us, we will also capture and process:

  • First name
  • Last name
  • Current and previous postal shipping and billing addresses
  • Email addresses
  • Company name
  • Phone number(s)
  • Your financial details
  • correspondence (to and from us)

If you download our theocratic resources: you will be prompted to provide contact details which include:

  • First name
  • Last name
  • Email addresses

If you browse our website, we may capture and process:

  • Unique machine-generated visitor ID
  • Date and time of your first visit, current visit, and total number of visits to the site
  • Number of pages visited
  • When your visit has ended
  • Information about the traffic origin

We may also capture your contact details when you contact us via email, telephone, a contact form on our website, or request support or any service from us by any any means.

The lawful basis for processing your information

The use of your personal information is based on the following lawful bases:

  • Contract
  • Legitimate interest
  • Consent

A contract takes place when you order goods or request services from us, or if we order goods or services from you.

We have a legitimate interest in managing, operating and promoting our website and its services. If you purchase one of our product lines it is very probable that our other product lines would also be of interest to you.

If you have provided consent for us to send you professional newsletters based on our legitimate interests you can withdraw this consent at any time.

How we share your data

We are satisfied that our third-party service providers are compliant with the GDPR regulations for data processors.

All your data is stored and hosted with cloud replication in the UK.

We will not supply or sell your data to any third-parties for their own use.

We will share, where appropriate, your personal information with the following organisations:

If you’re a registered user: Your personal information can be accessed by:

  • Third parties who adopt best practice methods for supplying hosting, web development and IT support services.

If we supply goods and services to you, or if you supply goods or services to us: We will share, where appropriate, your personal information with the following organisations:

  • Payment processors and our bank;
  • Courier delivery services;
  • Third parties who supply the services that support the delivery of our web services

If you subscribe to our newsletters: We may share your data with MailChimp. All our newsletter emails contain an opt-out link.

If you browse our website: We may share this information with Google Analytics.

We may also share your personal data with other organisations if we are under a duty to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect our rights, property, or our safety or the safety of our customers, or others, or for the purposes of fraud protection and credit risk reduction.

How long we keep your information

We only retain personal information for as long as legally required. We will not store your details for any longer than we need to.

We securely dispose of personal information when the retention period has expired. If you browse our website we’ll retain tracking information for three months for statistical and analysis purposes.

Your information rights

You have the right to:

  • obtain a copy of any personal information we hold about you;
  • correct any information we hold about you that is incorrect or out of date;
  • ensure we dispose of any personal information we hold about you (once all legal and regulatory record keeping requirements have expired);
  • restrict the processing your personal information;
  • object to us processing your personal information;
  • erase your personal information, where we no longer have a lawful basis or valid operational reason for holding it;
  • request we send all or some of the personal information we hold about you to another organisation.

If you wish to exercise any of your information rights please contact: data@pioneer-service.co.uk